A train-the-trainer on the WebEx Messaging App to train facilitators on using the tool and helping new hire participants during onboarding training. 

Authoring Tools: 

• Presentation created using MS PowerPoint

• Delivery media using WebEx Meeting

• Learner Guide authored using Articulate Rise 360

The Feedback and Coaching Skills for Supervisors course develops communication skills for supervisory leadership to deliver effective feedback and coaching to help foster a positive and supportive work experience to improve and manage employee performance. 

Authoring Tools: 

• Training hosted on Canvas

Instructor introduction for the Feedback and Coaching Skills for Supervisors course. 

Authoring Tools: 

• Recorded using YouTube

A summary of a literature review and proposed solution for call center attrition by concluding that recruitment and employee engagement are key factors that contribute to reducing employee turnover in call centers.

Authoring Tools: 

• Slides created using MS PowerPoint

• Audio narration and mp4 created using Adobe Captivate

Authoring Tools: 

• Audio and video recorded using Adobe Premier Pro